Return and Refunds Policy
Thank you for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help. Our policy ensures that our customers can shop with confidence, knowing that their satisfaction is our top priority.
Returns
– Return Window: You have 30 days from the date you received your item(s) to make a return.
– Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
– Non-returnable items: Customized or personalized orders, sale items, and gift cards are not eligible for returns. We also do not accept returns for perishable goods, hazardous materials, or flammable liquids or gases.
– Proof of Purchase: Please include a receipt or proof of purchase with your return.
Refunds
– Processing: Once we receive your returned item, we will inspect it and notify you of the receipt. We will immediately notify you of the status of your refund after inspecting the item.
– Approval: If your return is approved, we will initiate a refund to your original method of payment. The amount refunded will include the cost of the item(s) and any applicable tax, but original shipping charges are non-refundable.
– Timing: You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Exchanges
– Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at [Your Contact Email].
– Stock: Exchanges are subject to stock availability.
Shipping
– Return Shipping: You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable.
– Guidance: To return your product, you should mail your product to [Your Return Address]. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the package arrives safely. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions on how to return your item to us, please contact us.
Note: This policy is subject to changes and updates. Please visit our website regularly to stay informed about any modifications to our return and refund policy.
